Return & Refund Policy (Saree, Dress & Suit Set Products)

1. Return Eligibility

• Returns are accepted only for damaged, defective, or wrong items received.
• Items must be unused, unwashed, and in original packaging with tags intact.
• Return request must be raised within 3 days of delivery.

2. Non-Returnable Items

• Customized, altered, or stitched products
• Products bought during sale or clearance (unless damaged)
• Items without original tags or packaging

3. Return Process

• Customers must share clear photos/videos of the issue within the return window.
• Once approved, the item must be shipped back within 5 days.
• Return shipping may be borne by the customer unless the error is from our side.

4. Refund Policy

• Refunds are processed only after quality check of returned product.
• Refund will be issued to the original payment method within 5–7 business days after approval.
• In case of COD orders, refund will be transferred via bank/UPI.

5. Exchange Option

• Exchange is allowed for size or product replacement (subject to availability).
• Price difference, if any, must be paid by the customer.

6. Cancellation

• Orders can be cancelled only before dispatch. Once shipped, cancellation is not allowed.

7. Contact Support

For return or refund assistance: Kotaaccess1@gmail.com